Refund Policy

If valu8 Pro is not for you, email us within 14 days of your first payment and we will refund it in full. You do not need to explain why. This applies to the first payment on monthly and annual plans alike.

You can cancel at any time from your account page. Cancelling stops the next renewal; your access continues until the end of the period you have already paid for. There is no cancellation fee and no notice period.

Payments after the first 14 days — monthly or annual renewals — are not refundable, because you have had access to the research for that period. We send a reminder before an annual renewal so you have time to cancel if you no longer want it.

If a renewal caught you out and you have not used the service in that period, write to us anyway. We would rather sort it out than keep money from someone who does not want the product.

Charged twice, charged after cancelling, or unable to access what you paid for? Tell us and we will refund the affected payment in full, regardless of the 14 days.

Email hello@valu8.io from the address on your account and say what you would like refunded. We reply within two business days and approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

Consumers in the EU have a 14-day right of withdrawal on distance contracts; this policy matches it and does not replace it. Nothing here limits rights you have under the law of your country of residence.